At Minimystic Tales, we take great care to ensure that every book reaches you in perfect condition. However, in rare cases where issues occur during transit, our Return & Refund Policy is outlined below.

1. Returns – Eligibility

Returns are accepted only if the product is damaged during transit.

• Requests for any other reasons (including change of mind or expectation mismatch) will not be accepted

• The damage must be clearly evident at the time of opening

2. Mandatory Proof (Unboxing Video)

To request a return or refund, you must provide a complete unboxing video that:

• Clearly shows the sealed package before opening

• Captures the entire unboxing process without cuts

• Displays the damage to the product

This video is mandatory and serves as primary proof for verification.
Requests without valid video evidence may be rejected.

3. Return Request Window

• You must raise a return request within 24 hours of delivery

• Requests made after this period will not be considered

To initiate a request:

• Contact us via email

• Share your order ID, unboxing video, and a brief description of the issue

4. Return Process

• Once your request is reviewed and approved, we will provide return instructions

• If the damage is verified, Minimystic Tales will bear the return shipping cost

5. Refund Eligibility

Refunds are applicable only if:

• The product is confirmed to be damaged during transit

• The claim is supported by valid unboxing proof

6. Refund Process

• After receiving and inspecting the returned item, we will notify you regarding approval or rejection

• Approved refunds will be processed within 2–7 business days

• The refund will be credited to the original payment method

7. Refund Amount

For approved cases, the refund will include:

• Product cost

• Shipping and handling charges

8. Exchanges

We offer replacements only if the product is:

• Defective, or

• Damaged during delivery

To be eligible:

• The item must be unused

• It must be returned in its original packaging

9. Non-Eligible Cases

Returns or refunds will not be accepted in the following situations:

• No unboxing video provided

• Request raised after 24 hours

• Damage caused after delivery

• Incorrect product ordered by the customer

• Minor variations in product appearance

• Sale or discounted items

10. Incorrect Address Disclaimer

Minimystic Tales is not responsible for loss or damage of orders due to:

• Incorrect shipping address

• Incorrect contact details provided at checkout

11. Contact Us

For any return or refund-related queries, please contact:

talesminimystic@gmail.com

We are here to assist you and ensure a smooth resolution.